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Nextlevel Automations

What's New

March 4, 2026
newPhone System

Pre-Built A2P Campaign (Widget-First) Registration Flow

We’re launching a Pre-Built A2P Campaign (Widget-First) registration experience designed to reduce carrier rejections, eliminate manual compliance writing and effort, and ensure faster A2P submissions while also reducing rejection risk. ✅ What’s New ⭐ Pre-Built Campaign (Recommended Path) Users can now select : Pre-built campaign (Chat Widget) during A2P registration right as they are about to…

March 3, 2026
newAutomations

AI Powered Field Tooltips

What's New Workflow action fields now include AI powered tooltips that provide contextual explanations directly within the builder. Building on the existing "Learn More" AI capability available on actions and triggers, this extends AI assisted guidance to the individual field level. When hovering over the ℹ️ icon next to a field, users see a brief description of the field's purpose along with an…

newAutomations

Assign User Action: Now Assign to IVR Responder with Custom Variables

What’s new? IVR Connect Call now exposes new variables: 'Answered By User ID', 'Answered By Device', and 'Answered By Phone Number'. You can use Answered By User ID inside the Assign User action to automatically assign the contact to the person who picked up the call. These variables are also available in the custom variable picker, so they can be referenced in other workflow actions like Notes…

newAutomations

Connect Call (IVR) Action: Now Supports Call Whisper

What’s new? The Connect Call (IVR) action now supports an optional Call Whisper message. When a call is transferred to another number, you can play a private “heads-up” message to the person who answers before the caller is connected. How it works If Add Whisper Message is toggled on, the system plays your configured message to the call recipient first, then connects the caller. You can control…

fixedAutomations

Fixed: If/Else branching for UTM Campaign (Last Attribution)

Overview Users had reported inconsistent behavior - the custom value picker would fall back to the campaign variable when UTM Campaign (Last Attribution) was empty, but If/Else conditions would not. This caused workflows to branch unexpectedly. What’s new If/Else conditions now correctly apply the same fallback logic as the custom value picker for UTM Campaign (Last Attribution). What’s change…

newAutomations

Company Variables Now Available in Workflows

What’s new? You can now use company-based variables inside contact based workflows. In addition to contact fields, you can reference company details like company name, phone, email, website, address, and other company fields. These are available in both the Custom Value picker and If/Else branches. How it works When building a workflow, company fields now appear alongside contact fields in the…

newAutomations

Trigger Descriptions in Workflow Builder

What's New Every workflow trigger now includes a built-in, human-readable description that explains what the trigger does and when it fires. Descriptions are visible directly within the Workflow Builder when browsing, selecting, or editing triggers. How It Works Open the Workflow Builder and click to add or edit a trigger. Each available trigger now displays a clear description of its function,…

newPayments

Add & Track Product Cost Price and Margin

What's New? Businesses can now define a Cost Price and Margin for every product price or variant — giving you a clear, built-in way to track profitability without relying on spreadsheets or external tools. Once configured, cost data flows into your transaction exports, invoices, and calendars — so you always know what you're making on every sale. How it works Add cost price and margin under an…

newCalendars & Booking

🗓️ Smarter Booking Periods with Listing-Level Time Selection Control for Rentals

🧭 Overview We’ve significantly improved how Booking Periods work in Rentals to make date and time behavior clearer, more intuitive, and easier to configure. With this update, businesses can now enable or disable time selection at the listing level, giving them full control over whether customers choose dates only or dates and times — without relying on hidden global settings. Previously, booki…